Customer Technical Support Manager LATAM

  • Sao Paulo
  • Contract van onbepaalde duur
  • Voltijds

BENEO - deel uitmakend van de Südzucker Group - kan een aantrekkelijke werkgever voor u zijn. Als producent van natuurlijk ingrediënten streven we naar een gezonde en meer evenwichtige voeding voor zowel mens als dier.

Jouw verantwoordelijkheden

  1. Visit, question and challenge potential and existing customers, in collaboration with sales, in order to identify current and future needs.
  2. Provide technical information and advice to customer inquiries, sales and sales network partners with regards to the use of BENEO ingredients in food applications (presentations, application files, recipes) in line with product line strategy in order to build trust and more understanding of the ingredients.
  3. Provide technical training on applications and lead technical discussions to internal and external customers in order to keep them updated on BENEO ingredients and share knowledge on information related to the applications.
  4. Follow up on technical customer meetings and projects, to ensure these are delivered within time, quality objectives and expectations.
  5. Investigate, analyze and solve application problems at (existing) customers, in order to provide the correct solution and increase client satisfaction.
  6. Provide technical “help desk” support to the sales organisation and customers through answering technical questions, to ensure sales & the customer are helped in a quick and proficient manner.
  7. Surface and communicate relevant information to relevant stakeholders (e.g. reporting on new trends and technologies, inputs/ideas for new applications, reporting to Sales/Commercial on independent communications with the customer).

 

Jouw Profiel

Thinking level and/or Experience required for the role:

  • Master (Engineering)
  • 5 years of experience

Technical skills (including language(s)) required for the role:

  • Spanish, Portuguese and English spoken and written
  • Problem solving skills
  • Organization & planning
  • Highly developed problem solving attitude
  • Capable to understand scientific language and break it down in more easy words
  • Customer oriented
  • Strong in teaching to get into the level needed to address the audience
  • Team Player
  • Good networker in industry and health professional environment
  • Good partner for 3rd party technological work (institutes, universities)
  • Diplomatic but decisive
  • Initiative
  • Responsible

 

Ons Aanbod

  • Interessante taken en verantwoordelijkheden in een groeiende zakelijke omgeving
  • Aantrekkelijke verloning en voordelen
  • Open communicatie en vlakke hiërarchieën
  • Value-driven bedrijfscultuur

Interesse?

Indien je interesse hebt in deze functie, kan je online solliciteren.
Voor meer informatie over deze functie, gelieve contact op te nemen met:

Rudy Wouters
E-mail: rudy.wouters@raftir.be

www.beneo.com

Terug Solliciteren